The case record
Back Office · Engagement · 2025
Inovatiqa
Enabled improved accuracy and turnaround by strengthening back office support and workflows. Standardized checklists and QA passes cut processing errors well below the client's target threshold. Leadership now gets same day visibility into throughput instead of waiting on weekly manual reports.
Client
Inovatiqa
Category
Back Office
Services
Back Office SupportProcess DesignQuality Assurance
The challenge
Where they started
Inovatiqa's back office processing was inconsistent and error prone. Leadership had no real time view of throughput and relied on weekly manual reports that were already out of date by the time they landed.
Our approach
What we did
- We strengthened back office workflows with standardized checklists and structured QA passes at every stage.
- A clear ownership model and daily reporting replaced the slow weekly manual rollups.
- Continuous refinement kept error rates falling as volume grew.
The outcome, on record
Higher accuracy. Faster turnaround. Process clarity
<target
Error rate vs. threshold
Same day
Throughput visibility
QA'd
Every workflow standardized
Processing errors cut well below the client's target threshold.
Turnaround times improved noticeably.
Leadership gained same day visibility into throughput.
“We finally trust our numbers and see them the same day. The workflows just run.”
Head of Operations, Inovatiqa
